Cookie policy

Protecting our customers is at the heart of everything we do at Hansgrohe and protecting your information is no exception. This means that any cookies used on our sites will not contain personally identifiable information about you. However, we do use cookies on our websites to help make your visits more effective so we’d like to explain more about how and why we use them.

Cookies make websites work better 

Cookies are small text files placed on your computer by websites or sometimes by emails. They provide useful information to companies, which helps in all sorts of ways. For you, it means you can use the site more efficiently and save time by not having to re-enter details each time you visit. They also make sure you receive the most relevant information from us.

We use two types of cookies on our websites

  • Session cookies that are deleted after each visit.

  • Persistent cookies that remain in place across multiple visits to our sites.

All of these cookies are essential to successfully use our website. 

Session Cookies are used by the server to store information about user page activities so users can easily pick up where they left off on the server's pages. By default, web pages really don't have any 'memory'. Cookies tell the server what pages to show the user so the user doesn't have to remember or start navigating the site all over again. Cookies act as a sort of “bookmark” within the site.

Persistent or tracking Cookies are employed to store user preferences. 

You can disable and/or delete cookies via your browser if you wish to, but this will restrict the functions that you're able to carry out on our sites. For more information about how to disable cookies in your browser please visit the About cookies website.

Here’s a list of our essential cookies and how we use them:


    These cookies are used to always direct the user to the same server.

    Conduces the prevention of Cross-Site-Request-Forgery (CSRF). CRSF is an assault on a computer system.

    This cookie identifies you as a visitor when navigating between different pages. It stores specific characteristics and settings for displaying teasers etc. This cookie will be deleted automatically once you leave the website.

  • notepad:
    In this cookie we save the articles in the notepad.

  • productComparison:
    In this cookie we save the articles in the product comparison.

  • hansgrohe-cookie-seen:
    This cookie is used if the user has seen the cookie policy.

  • cb-enabled:
    This cookie saves the user's decision whether he has or hasn't agreed to the cookie policy.

  • inspiration-tool-like:
    This cookie saves the inspiration tool settings

Third Party Cookies:

  • Google Analytics: _ga, _dc_gtm_UA-xxxx-y (specific country codes):
    These cookies are used to collect statistical information about user behaviour which we use to improve the website. These cookies collect anonymous information e.g. number of visitors, traffic sources and page visited. This information is stored beyond the end of the session and will be available during your next website session.

  • Surveymonkey: When participating in the survey, cookies are used by the provider SurveyMonkey. You can find specific information about the implemented cookies on the following website or on demand directly from the provider.

  • Youtube: You can find specific information about the implemented cookies on the following website or on demand directly from the provider.

  • NewRelic: You can find specific information about the implemented cookies on the following website or on demand directly from the providerWebsite

  • Yellowmap: You can find specific information about the implemented cookies on the following website or on demand directly from the providerWebsite

  • Live chat: These cookies enable use of our live chat function. Detailed information on the cookies used here can be found on the following website or from the service provider directly upon request.

  • Google reCAPTCHA: This website uses the “reCAPTCHA” service by Google Inc. (“Google”) so that it can differentiate between cases when the forms provided on this website are completed by a natural person or misused by automated machine processing. This involves sending the IP address and possibly other data required by Google for reCAPTCHA to Google. The data privacy regulations set out by Google, which may differ from our own, apply here. You can find them here: By using the website, you consent to these data privacy regulations by implication. Please do not use the website if you object to these data privacy regulations.

  • Hotjar: We use Hotjar to better understand our users’ needs and to optimise the service on this website. Hotjar technology gives us a better understanding of the user experience (e.g. how much time users spend on which pages, which links they click on, what they like and what they don’t like). This helps us to adapt our service to the feedback from our users. Hotjar uses cookies and other technologies to gather information on our users’ behaviour and devices (especially the device’s IP address (recorded and stored anonymously), screen size, device type (unique device identifiers), information on the browser used, location (country only) and preferred language used to display our website). Hotjar stores this information in a pseudonymous profile. The information is used neither by Hotjar nor by us to identify individual users, nor is it matched with other data on individual users. You can find further information in Hotjar’s Privacy Policy here. You can opt-out of Hotjar storing your user profile and information on your visit to our website and to Hotjar’s use of tracking cookies on other websites by clicking on this opt-out link.

We would like to inform you that we use tracking pixels to collect certain information, which we use to evaluate the results of our campaigns and the ways in which users interact with our content. Tracking pixels are invisible graphics that are activated as soon as a user visits our website. They can be recognised by browsers and end devices. No personal data is stored. We can use these technologies to analyse visits to our website and user behaviour so that targeted ads can be displayed on social media networks, for example. You can block these technologies by installing free plugins in your browser. 

If you share the use of a computer, accepting or rejecting the use of cookies will affect all users of that computer.

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