This Cookies & Similar Technologies Policy ("CST Policy") describes the different types of cookies and similar technologies that are used by Hansgrohe Limited on www.hansgrohe.co.uk (the website). We may amend this CST Policy at any time. Please see the "Current as at" date above for the latest revision date of this CST Policy. The changes to this CST Policy shall take effect when we make the revised CST Policy available on or via the website.
If you have any questions, please contact us by email at privacy@hansgrohe.co.uk.
Cookies are a standard feature of websites that allow us to store small amounts of data about your visit to our website on your computer. Cookies help us to find out which parts of the website are useful and which sections need improving. For this purpose, we also use technologies similar to cookies, such as Flash local shared objects (also called Flash cookies) and pixel tags.
You can use your browser settings to decide whether to consent to the use of cookies and similar technologies in general or to change specific settings for the website (as described in Section 3 of this CST Policy). However, disabling cookies and similar technologies may have a negative impact on your experience on the website and some features may not work as intended.
Below is a list of the different types of cookies and similar technologies that we use on the website. Where personal data is collected using cookies, our Privacy Policy applies in addition to this CST Policy.
Essential cookies. Essential cookies allow you to navigate the website and use its services and features. Without these strictly necessary cookies, the website will not function as smoothly as we want and we may not be able to provide the website itself or certain services and features.
| Cookie name | Description | Type & expiry | First-party or third-party |
|---|---|---|---|
| AWSALB | AWS ALB Application Load Balancer. | 7 days | Third-party provider: Amazon Web Services, Inc. More information |
| AWSALBTG | This cookie is part of Amazon Web Services' Elastic Load Balancing. It is used for persistent sessions and to enable target group persistence. When the load balancer first routes a request to a weighted target group, the cookie is generated and included in subsequent requests to the load balancer. It is used to route requests to the target group specified in the cookie. | 7 days | Third-party provider: Amazon Web Services, Inc. More information |
| AWSALBCORS | This cookie is managed by Amazon Web Services and is used for load balancing. | 7 days | Third-party provider: Amazon Web Services, Inc. More information |
| ROUTEID | This cookie is used to route users to the same server. | Session cookie | First-party |
| JSESSIONID | The JSESSIONID cookie is used by New Relic to store a session identifier so that New Relic can monitor session counts for an application. | Session cookie | First-party |
| XSRF-TOKEN | Prevents fraudulent use | Session cookie | First-party |
| anonymous-consent | Stores whether a user has agreed to certain categories of cookie | 2 months | First-party |
| cp-perf | Stores whether analytics cookies have been accepted by the user. | 2 months | First-party |
| cp-chat | Stores whether chatbot cookies have been accepted by the user | 2 months | First-party |
| cp-ret | Stores whether marketing cookies have been accepted by the user | 2 months | First-party |
| cp-log | Required to count users anonymously | 2 months | First-party |
| hbwsiterecom | Provides localised content and language version | 16 years, 8 months | First-party |
| VISITOR_INFO1_LIVE | Measures YouTube bandwidth | 6 months | Third-party provider: YouTube, LLC More information |
Analytics cookies. Analytics cookies collect information about your use of the website and allow us to improve how the website works. For example, analytics cookies show us which sub-pages of the website are visited most often, they help us to identify problems with the website and they show us whether advertising is effective or not. This allows us to identify general patterns of use of the website, rather than use by a specific person. We use this information to analyse traffic to the website, but do not analyse this information for personally identifying information.
| Cookie name | Description | Type & expiry | First-party or third-party |
|---|---|---|---|
| HTML_BitRateBucketCsv | This cookie captures the playback time of videos in the video media player per visitor by the bit rate. It is used to analyse the video media player. | Session | First-party |
| HTML_isPlayingCount | This cookie counts how often a certain video has been played in the video media player. It is used to analyse the video media player. It expires when you close your browser or withdraw your consent. | Session | First-party |
| HTML_VisitValueCookie | This cookie calculates the value of the visit to the website based on the playtime of a video in the video media player when it is viewed and the number of times it is replayed. It is used to analyse the video media player. It expires when you close your browser or withdraw your consent. | Session | First-party |
| HTML_VisitCountCookie | This cookie counts the views of a video in the video media player. It is used to analyse the video media player. It expires when you close your browser or withdraw your consent. | Session | First-party |
| HTML_LastCLineTime | Contains information to identify unique users of the subpage. Collects data on user visits, e.g. which subpages are relevant. | Session | First-party |
| HTML_VisitIntervalStartTime | This cookie captures the start time of a period between visits to a webpage in the video media player. It is used to analyse the video media player. It expires when you close your browser or withdraw your consent. | Session | First-party |
| AkamaiAnalytics_BrowserSessionId | Assigns an anonymous identifier to each visitor who plays a video. It is used to analyse the video media player. | Session | First-party |
| YSC | Records a unique identifier to keep statistics for the videos from YouTube that the user has watched. | Session | Third-party provider: YouTube, LLCMore information |
| _gid | Set by Google Analytics and used to identify unique users. Allows us to capture how visitors use the website. | 24 hours | Third-party provider:Google, LLCMore information |
| _ga_* | Set by Google Analytics and used to persist the session status. | 2 years | Third-party provider:Google, LLCMore information |
| gtm_internal | Used to identify internal traffic and exclude tracking by Google Analytics. | 1 month | Third-party provider:Google, LLCMore information |
| _gcl_au | Set by Google Analytics; this cookie helps analyse the effectiveness of our advertising by capturing the associated conversions | 3 months | Third-party provider:Google, LLCMore information |
| _gaexp | Set by Google Optimize; this cookie supports the assignment of users to an experiment and the persistence of this information. | 3 months | Third-party provider:Google, LLCMore information |
| _hjSessionUser_[siteID] | Set by Hotjar; ensures that data is associated with the same user ID on subsequent visits to the same page. | 1 year | Third-party provider: Hotjar Ltd.More information |
| _hjSession_[siteID] | Set by Hotjar; ensures that subsequent requests in the session window are assigned to the same session. | 30 minutes | Third-party provider: Hotjar Ltd.More information |
| _hjid | Set by Hotjar; ensures that data is associated with the same user ID on subsequent visits to the same page. | 1 year | Third-party provider: Hotjar Ltd.More information |
| _hjFirstSeen | Set by Hotjar; identifies the first session of a new user. | Session | Third-party provider: Hotjar Ltd.More information |
| _hjUserAttributesHash | Set by Hotjar; tells us when an attribute has changed and needs updating | Session | Third-party provider: Hotjar Ltd.More information |
| _hjCachedUserAttributes | Set by Hotjar; stores user attributes sent via the Hotjar Identify API when the user is not in the sample. | Session | Third-party provider: Hotjar Ltd.More information |
| _hjViewportId | Set by Hotjar, stores user viewport information such as size and dimensions. | Session | Third-party provider: Hotjar Ltd.More information |
| _hjAbsoluteSessionInProgress | Set by Hotjar; used to detect a user's first pageview session. | 30 minutes | Third-party provider: Hotjar Ltd.More information |
| _hjSessionTooLarge | Set by Hotjar; causes Hotjar to stop collecting data when a session becomes too long. | Session | Third-party provider: Hotjar Ltd.More information |
| _hjSessionRejected | Set by Hotjar; used in very rare cases to prevent severe performance issues. | Session | Third-party provider: Hotjar Ltd.More information |
| _hjSessionResumed | Set by Hotjar; placed when a session/recording reconnects to Hotjar servers after a disconnection. | Session | Third-party provider: Hotjar Ltd.More information |
| _hjLocalStorageTest | Set by Hotjar; checks if the Hotjar tracking code can use local storage. If yes, the value is set to 1. | Session | Third-party provider: Hotjar Ltd.More information |
| _hjIncludedInPageviewSample | Set by Hotjar; used to identify if a user is included in the data sample defined by the pageview limit of your website. | 30 minutes | Third-party provider: Hotjar Ltd.More information |
| _hjIncludedInSessionSample | Set by Hotjar; used to identify whether a user is included in the data sample. | 30 minutes | Third-party provider: Hotjar Ltd.More information |
| _hjTLDTest | Set by Hotjar; used to try to determine the most general cookie path, which is used instead of the hostname of the website. After this check, the cookie is removed. | Session | Third-party provider: Hotjar Ltd.More information |
| _hjRecordingEnabled | Set by Hotjar; read when the recording module is initialised to determine if the user is already in a recording in a particular session. | Session | Third-party provider: Hotjar Ltd.More information |
| _hjRecordingLastActivity | Set by Hotjar; updated when a user recording starts and when data is sent | Session | Session storage |
| QST | Set to prevent multiple submissions of a Qualtrics survey. This cookie is used to capture the completed survey and prevent the user from participating a second time. | 6 months | Third-party provider: Qualtrics LLCMore information |
Advertising cookies. Advertising cookies are used to display targeted advertisements or promotional messages on the website based on your interests and to manage our advertising. These cookies collect information about your activities on this website and other websites in order to show you targeted advertising.
Social media cookies. Social media cookies collect information on use of social media.
| Cookie name | Description | Type & expiry | First-party or third-party |
|---|---|---|---|
| _pin_unauth | The cookie supports combining the actions of users who cannot be identified by Pinterest. | 1 year | Third-party provider: Pinterest Europe Ltd.More information |
| _pinterest_ct_ua | Supports online marketing by collecting information about users to promote products via partners and other platforms. | 1 year | Third-party provider: Pinterest Europe Ltd.More information |
| _fbp | Used to track the activity of leads on the page. | 3 months | Third-party provider: Meta Platforms Ireland LimitedMore information |
| lidc | Used for Linkedin routing, share buttons and advertising. | 1 day | Third-party provider: Linkedin CorporationMore information |
| li_gc | This cookie is used to store consent of guests regarding the use of Linkedin cookies for non-essential purposes | 2 years | Third-party provider: Linkedin CorporationMore information |
| li_mc | This cookie is used as a temporary cache. It is used to avoid database lookups for a member's consent for use of non-essential cookies and used for having consent information on the client side to enforce consent on the client side | 2 years | Third-party provider: Linkedin CorporationMore information |
| lang | This cookie stores the user's language preference. This ensures that the LinkedIn.com website is displayed in the language selected by the user | Session | Third-party provider: Linkedin CorporationMore information |
| bcookie | Used by the social network LinkedIn to track the use of embedded services. | 2 years | Third-party provider: Linkedin CorporationMore information |
| AnalyticsSyncHistory | Used by LinkedIn in connection with data synchronisation with third-party analytics services. | 29 days | Third-party provider: Linkedin CorporationMore information |
| UserMatchHistory | Used by LinkedIn to track visitors across multiple websites to display relevant ads based on the user's preferences. | 29 days | Third-party provider: Linkedin CorporationMore information |
| IDE | Used by Google DoubleClick to track and report the user's actions on the website after viewing or clicking on an advertisement from a provider, in order to measure the effectiveness of an advertisement and display targeted advertisements to the user. | 1 year | Third-party provider: Doubleclick (Google LLC)More information |
| __Secure-3PAPISID | Used for targeting purposes to build a profile of website visitor interests to show relevant and personalised Google advertising. | 1 year | Third-party provider:Google, LLCMore information |
| __Secure-3PSID | Used for targeting purposes to build a profile of website visitor interests to show relevant and personalised Google advertising. | 2 years | Third-party provider:Google, LLCMore information |
| __Secure-3PSIDCC | Used for targeting purposes to build a profile of website visitor interests to show relevant and personalised Google advertising. | 2 years | Third-party provider:Google, LLCMore information |
| UULE | Used for targeting purposes to build a profile of website visitor interests to show relevant and personalised Google advertising. | 1 day | Third-party provider:Google, LLCMore information |
| NID | Used for targeting purposes to build a profile of website visitor interests to show relevant and personalised Google advertising. | 1 day | Third-party provider:Google, LLCMore information |
| CONSENT | This cookie is used by Google to store consent to the use of non-essential cookies | 2 years | Third-party provider:Google, LLCMore information |
| 1P_JAR | For Google ad delivery or retargeting. | 1 month | Third-party provider:Google, LLCMore information |
| DV | For Google ad delivery or retargeting. | 1 day | Third-party provider:Google, LLCMore information |
| PREF | Provides localised content and language version | 1 year | Third-party provider:Google, LLCMore information |
Google Analytics. The Google Analytics service is provided by Google, Inc ("Google"). We use Google Analytics to compile anonymised statistics to improve the website. For information about Google's practices, see Google Analytics and Data Privacy. You can opt out by downloading the Google Analytics opt-out browser add-on. We have taken the following measures to protect the data collected via Google Analytics:
Pixel tags. Pixel tags (also known as web beacons and clear GIFs) are used, among other things, to track user actions on the website, to measure the success of our marketing campaigns and to compile statistics on website usage and response rates.
Other third-party cookies.
SurveyMonkey: Cookies from SurveyMonkey are used when you have taken part in a survey on the website. Detailed information about the cookies that are used is available on the following website or can be requested directly from the provider.
Youtube: Detailed information about the cookies that are used is available on the following website or can be requested directly from the provider.
NewRelic: Detailed information about the cookies that are used is available on the following website or can be requested directly from the provider.
Yellowmap: Detailed information about the cookies that are used is available on the following website or can be requested directly from the provider.
Live Chat: These cookies enable our live-chat function. Detailed information on the cookies that are used for this purpose is available on the following website or can be requested directly from the provider.
Google reCAPTCHA: The website uses the reCAPTCHA service provided by Google Inc. ("Google") in order to be able to tell the difference between whether the forms provided on this website are filled in by a natural person or are being abused using automatic processing. The IP address and, potentially, other data required by Google for reCAPTCHA are sent to Google for this purpose. A different privacy policy from Google applies in this case. By using the website, you are agreeing to their privacy policy. Please do not use the website if you do not agree to their privacy policy.
Hotjar: We use Hotjar to understand the needs of our visitors better and to improve the experience on this website. Hotjar's technology gives us a better understanding of our users' experiences (e.g. how much time users spend on which pages, which links they click on, what they like and don't like), which helps us to tailor our website to our users' feedback. Hotjar uses cookies and other technologies to collect information about our users' behaviour and their devices (in particular: device IP address (collected and stored anonymously only), screen size, device type (unique device identifiers), information about the browser used, location (country only) and preferred language for viewing our website). Hotjar stores this information in a pseudonymous profile. The information is used neither by Hotjar nor by us to identify individual users, nor is it matched with other data on individual users. You can find further information in Hotjar's Privacy Policy here. You can object to Hotjar storing a user profile and information about your visit to our website and to Hotjar setting tracking cookies on other websites by clicking this opt-out link.
Browser and device information. Certain information, such as your Media Access Control (MAC) address, computer type (Windows or Mac), screen resolution, operating system name and version, device manufacturer and model, language, browser type and version, and the name and version of the page you are using, is collected by most browsers or automatically by your device. We use this information to ensure that the website is functioning properly.
Physical location. We track the physical location of your device, using e.g. satellite, mobile phone station and WiFi signals. We use the physical location of your device to provide you with personalised, location-based services and content. We also share the physical location of your device with information about the advertisements you view and other information we collect with our marketing partners so that they can provide you with more personalised content and review the effectiveness of advertising campaigns. In some cases, you may allow or not allow these types of use and your device's location being sent, but in that case, we and our marketing partners may not be able to provide you with relevant personalised services and content.
Device fingerprint. To provide you with content that we think may be of interest to you based on your activity on the website and for fraud prevention and authentication purposes, we may also use other techniques similar to cookies. For example, we may collect device properties and combine the information collected by most browsers or automatically about your device to create a unique identifier that allows us to identify your browser or device with reasonable certainty. We may collect, use and combine the following information when we do this:
You can change or cancel your settings for cookies and similar technologies below.
Please note that this will not completely remove the cookies already stored on your device. You can delete the cookies already stored on your device by following the instructions below:
Deleting cookies in Internet Explorer
For information about other browsers, see the browser developer's website. Please note that, if cookies are disabled, the website may not function as intended. Please contact us at privacy@hansgrohe.com if you have any questions or concerns.
If you want to delete all the cookies that have been stored by the websites you visit, three programs to delete tracking cookies are available under the following links: