I. Scope of application

1. These General Terms and Conditions (GTC) of Hansgrohe Limited (hereinafter referred to as "Hansgrohe") apply, unless otherwise specified, to all orders placed by customers (hereinafter referred to as "purchaser") for goods in the Hansgrohe online store.
2. If the customer is a consumer, he may be entitled to further rights by law. A consumer (as defined in Article 2(3) of the Consumer Rights Act) is an individual acting for purposes that are wholly or mainly outside that individual's trade, business, craft or profession.
3. Conflicting or deviating terms and conditions of the customer are not recognised unless Hansgrohe expressly agrees to them in writing in individual cases. This also applies if the purchaser responds with reference to its own terms and conditions of business or purchase. Individual agreements specifically agreed to in writing by Hansgrohe with the customer take precedence over these GTC.

II. Contractual partners, contact options

1. The online shop is operated by Hansgrohe Limited. Its address is: Unit 2, Edgehill Drive, Tournament Fields, Warwick, CV34 6XQ,  Registration number 02485328, which can be contacted by e-mail at support@hansgrohe.co.uk and by telephone on +44 (0)1926 242300.

III. Conclusion of contract, restrictions, contract languages, correction option, storage of contract text

1. The presentation of the products in the online store does not constitute a legally binding offer, but only an invitation to treat or to submit an offer.
2. By clicking on the button "Process payment", the purchaser makes a binding declaration (offer) regarding the purchase of the items placed in their shopping cart. After placing the order, customer receives an order confirmation by e-mail. This is a confirmation of receipt and does not constitute a legally binding acceptance of the order. The contract for the purchase of the goods is only concluded when Hansgrohe accepts the order either by sending another email confirming the order or by delivering the ordered goods.
3. Hansgrohe is entitled to reject an offer without giving reasons. In this case, Hansgrohe will inform the customer promptly. The maximum order quantity is 10 items per article and order.
4. For customers based in the United Kingdom, the language available for the conclusion of the contract is English.
5. The customer can correct its order at any time before clicking on the button "Buy now with obligation to pay" by pressing the "delete button" or "+ /-" quantity information within the order mask.
6. Hansgrohe saves the order data. If the customer wishes to print out their order, they have the option of printing out a summary of their order following the order using the print function of the website browsers. In addition, the customer will receive an order confirmation including these GTC and a version of the sample withdrawal form by email.

IV. Delivery, prices, shipping costs

1. Delivery takes place exclusively within the United Kingdom. Delivery is regularly made within approx. 5 working days (Mon - Fri) from the date of order. The prices stated in the online store include the applicable statutory VAT and are quoted in Great British Pounds. The customer bears the shipping costs in the amount of 4.17 GBP.
2. Hansgrohe will bear the direct costs of the return shipment in the event of a withdrawal by the customer made in accordance with section 10.

V. Payment and invoicing

1. Payment is made via Mastercard and Visa.
2. In the case of purchase by Mastercard or Visa, the credit card account is debited when the order is placed.
3. When paying via the Mastercard and Visa payment methods, the purchase price claim is assigned to Financial Management Solutions GmbH (under the brand name InfinitePay - hereinafter referred to as "InfinitePay") via Novalnet AG as the payment institution. The data required for payment processing will be transmitted to InfinitePay. One of the purposes of the data transfer is to enable InfinitePay to carry out an identity and credit check to process your purchase using the payment method you have requested. The processing is carried out on the basis of Art. 6 para. 1 lit. f GDPR from the legitimate interest in offering various payment methods and the legitimate interest in protection against payment default. The provision of the data is necessary for the conclusion of the contract with the payment method you have requested. Failure to provide the data means that the contract cannot be concluded with the payment method you have requested.
   Further information can be found in the privacy policy of our payment service provider (https://svea-germany.de/uberuns/datenschutzhinweise/). 
4. Once the order has been confirmed, the customer will only receive an invoice by e-mail.

VI. Retention of title

1. Title in the goods remain with Hansgrohe until payment has been made in full. 

VII. Liability

1. Nothing in these GTC limits any liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) for breach of any term implied by the Consumer Rights Act 2015 or Consumer Protection Act 1987 which cannot be limited or excluded; or (d) any other liability that legally cannot be limited or excluded by law.
2. Subject to clause VII.1, neither party shall be liable under or in connection with these GTC to the other (whether for breach of contract, tort (including negligence), breach of statutory duty or otherwise) for: (i) loss of profit; (ii) loss of damage to business or goodwill; (iii) loss of contracts; (iv) loss of customers; (v) and/or any indirect, consequential or special loss, even if a party has been advised of the possibility of such losses occurring.
3. For customers who are not consumers, and subject to clauses VII.1 and VII.2 above, the liability of each party to the other arising out of or in connection with these GTC (and whether such liability arises as a result of breach of contract, tort (including negligence), breach of statutory duty or otherwise) shall be limited to 100% the total of all amounts payable (whether or not yet paid) by the customer under these GTC.
4. Insofar as the liability of Hansgrohe is excluded or limited, this also applies to the personal liability of legal representatives, employees and vicarious agents of Hansgrohe.

VIII. Warranty

1. If the customer is acting as a business, the Hansgrohe warrants to the customer that, for a period of 5 years from the date of shipment of the goods, such goods will materially conform to Hansgrohe's published specifications in effect as of the date of manufacture and be free from material defects in material and workmanship. 
2. Customer must give notice of obvious defects to Hansgrohe in writing immediately, but at the latest within 10 days of receipt of the goods. Hidden defects must be reported to Hansgrohe in writing immediately, but at the latest within 10 days of discovery of the defect. In the event of late notification, the delivery will be deemed to be free of defects and accepted by the customer, unless the defect was fraudulently concealed. If the customer notifies Hansgrohe of a defect in good time, the customer may, at Hansgrohe's discretion, demand rectification of the defect or delivery of a defect-free item.Claims of non-compliance with the warranty in section VIII.1 must be made no later than [twelve][12] months from shipment].   Sections VIII.1 and VIII.2 are withoput prejudice to any spearate written guarantees provided by Hansgrohe in relation to the goods.
3. Except as expressly set out in these GTC, and subject to clause VII.1, Hansgrohe specifically disclaims all implied conditions, warranties or other terms, including any implied conditions, warranties or other terms relating to satisfactory quality or fitness for any purpose, under these GTC.
4. If the customer is a consumer, the following applies:
   1. Hansgrohe will honour its legal duty to provide you with products that are as described to you on the website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions.
      The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
      1. Up to 30 days: if your goods are faulty, then you can get a refund.
      2. Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
      3. Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

IX. Data protection notice

1. Hansgrohe processes the customer's personal data for the purpose of fulfilling the contract. Further information can be found at https://www.hansgrohe.co.uk/privacy

X. Right of withdrawal

1. Scope of application
   Consumers are entitled to the statutory right of withdrawal.  It can be exercised as described below.
2. Cancellation policy
   Customers have the right to withdraw from an order within fourteen days without giving reasons.
3. Deadline
   The withdrawal period is fourteen days from the day after the day on which the customer or a third party named by him, who is not the carrier, has taken possession of the goods.
4. Exercise
   To exercise the right of withdrawal, the customer must inform Hansgrohe (Hansgrohe Limited, Unit 2, Edgehill Drive, Tournament Fields, Warwick, CV34 6XQ , phone: +44 (0)1926 242300, e-mail: support@hansgrohe.co.uk) by means of a clear statement (e.g. a letter sent by post or e-mail) of the decision to withdraw from this contract. of the decision to withdraw from this contract. Customers may use the attached model withdrawal form, but this is not obligatory.
   
   To meet the withdrawal deadline, it is sufficient for the customer to send notification of exercising the right of withdrawal before the withdrawal period expires.
5. Consequences of revocation
   If the customer withdraws from this contract, Hansgrohe will reimburse the customer for all payments Hansgrohe has received from the customer, including delivery costs (with the exception of additional costs resulting from the fact that the customer has chosen a different type of delivery than the cheapest standard delivery offered by Hansgrohe), immediately and at the latest within fourteen days from the day on which Hansgrohe receives notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that the purchaser used for the original transaction, unless expressly agreed otherwise with the purchaser; in no case will the purchaser be charged any fees for this repayment. Hansgrohe is entitled to refuse repayment until Hansgrohe has received the goods back or the customer has provided proof that they have returned the goods, whichever is earlier.
6. Return shipment
   Customers must return the goods immediately and in any case no later than fourteen days from the day on which they inform Hansgrohe of the revocation of this contract to Hansgrohe (Hansgrohe Limited, Unit 2, Edgehill Drive, Tournament Fields, Warwick, CV34 6XQ , phone: +44 (0)1926 242300, e-mail: support@hansgrohe.co.uk), or hand them over. The deadline is met if customer sends the goods before the expiry of the fourteen-day period. Hansgrohe shall bear the costs of returning the goods. Buyers only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the quality, properties and functionality of the goods. 
7. Sample withdrawal form
   The sample revocation form referred to in the above revocation instructions and in clause X.4 can be found at in the annex to these GTC.

XI. Applicable law, place of jurisdiction, severability clause

1. The law of England and Wales shall apply to contracts concluded via orders in the online shop, but mandatory provisions of the consumer's country of residence - where the customer is a consumer - shall remain applicable.
2. If the customer is a commercial entity or individual purchasing on a commercial basis, the exclusive place of jurisdiction for all disputes arising from the contractual relationship is the registered office of Hansgrohe. However, Hansgrohe is also entitled to take legal action at any other legal place of jurisdiction.