Data Protection Information as of May 2018

Data Protection Notices

For Hansgrohe UK, the protection of your personal information is of utmost importance. We collect, process and use your personal data only (a) on the grounds of and within the scope allowed by law or (b) with your individual declaration of consent. The sections below inform you about our legal powers, providing no specific reference is made to the need for a declaration of consent.

Enabling the Use of our Website Content
If you access our website contents, we collect and temporarily save the following user data to enable you to use them: identification details (your IP address, possibly user name and passwords), information about the start, end, type and scope of your usage and data about your browser type and operating system. This is a necessary technical process when accessing websites on the World Wide Web. The same applies if you access the content of our newsletters (our newsletters will only be distributed at your request and with your specific consent.)

Voluntarily Provided Personal Information
If you voluntarily provide personal information such as your name, title, e-mail or postal address, telephone number, personal messages etc. via the contact form on our website, by e mail or by other post, we save and use this information to provide the requested service (e.g. to send requested information, reply to technical or other questions or react to your website feedback).

You can apply for positions (e.g. jobs, dissertation-related work or apprenticeships) at an inland Hansgrohe group company an application form on our website. The personal information supplied by you using the form (including document appendices) will be forwarded to the inland company that has advertised the position. This will only occur for the purpose of carrying out the application procedure. Once we have forwarded your personal information, we immediately delete it. The company advertising the position will delete this information by no later than six months after the application process has been completed providing there is no legal obligation to store the information for longer.

You can use the specialist dealer search on our website to address enquiries to the specialist you have selected. We do not check the information you have provided; we immediately forward your enquiry to the specialist dealer, who then receives the information you have provided, including your personal information. We delete this information after forwarding it unless you want to take part in the evaluation of the specialist dealer or we have a legal obligation to store the information for longer.

If you use the ‘Dealer recommendation’ function, we save the e-mail address, mobile telephone number and names that you supply for the sender and recipient, as well as any message you may have entered for the purpose of transmitting the message. Once the e-mail has been sent, we will immediately delete the personal information unless we have a legal obligation to store it for longer.

If you use our e-card function, we save the e-mail address and names that you have entered for sender and recipient, as well as the message entered and your IP address for the purpose of transmitting the message. Once the e-mail has been sent, we will immediately delete the personal information unless we have a legal obligation to store it for longer.

Your personal information will only be used for advertising purposes without your express consent within the strict boundaries of the law. You will not be contacted by e-mail or telephone for advertising purposes without your express consent. Based on and within the scope allowed by law, we process and use the following voluntarily supplied personal information to the extent necessary (1) to advertise our own offers or (2) to transfer this information to the Hansgrohe group companies for their advertising: affiliation to a target group (e.g. your being a Hansgrohe customer or potential buyer), name, title, degree, job title, description of industry or business, address (but not telephone or e-mail contact information) and year of birth. For the purpose of advertising our own promotions, we also save and use other information that we have legitimately obtained. Where we have transferred the information listed above to companies linked with us for their advertising purposes, these companies are legally obliged to inform you that they have received the information from us (through a note in the advertising material or similar). In such cases, we store information about the source and recipient of the information for two years. You can object to the use of your personal information for advertising purposes at any time.

Information about your Usage Behaviour
As we like to optimally adapt our offers and advertising to the needs of our customers, we need information about general customer usage behaviour. We therefore use the user information that we have legitimately collected when enabling the use of our website content to compile usage profiles using pseudonyms (see above: [add link to passage ‘Enabling the Use of our Website Content’]). This means that we replace all information in the user data that could indicate your identity (e.g. IP address, user name, passwords) with an abstract feature. The usage profiles will not be merged with information about your person or used for other purposes. You can object to the use of your personal information for the creation of usage profiles at any time.

This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses “cookies”, i.e. text files that are stored on your computer, enabling an analysis of how you use the website. The information generated by the cookie about your use of this website is usually transmitted to one of Google's servers in the USA, where it is stored. However, if IP anonymisation is activated on this website, your IP address is abbreviated beforehand within EU Member States or in other states who are party to the Agreement on the European Economic Area. Your full IP address will only be transmitted to a Google server in the USA and abbreviated there in exceptional cases. On behalf of this website operator, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website and internet usage for the website operator. Google will not associate the IP address transmitted by your browser within the scope of Google Analytics with any other data held by Google. You may prevent the storage of cookies by selecting the appropriate settings in your browser software. However, please note that if you do this, you may not be able to make use of the full functionality of this website. You may also prevent the data generated by the cookie, and related to your usage of the website (including your IP address), being captured and processed by Google by downloading and installing the browser plug-in available via the following link: In view of the discussion surrounding the use of analytical tools with complete IP addresses, we would like to point out that this website uses Google Analytics with the extension “anonymizeIp()” and that consequently IP addresses are further processed only in an abbreviated form to exclude a direct link to persons.

Further, we are using Google Analytics in order to analyse data from AdWords and Double-Click-Cookies for statistical purposes. If you do not wish this, you may deactivate this in the ads preference manager ( Closer information to the terms of use and on data protection you will find under or rather under

Access to your Terminals’ Information Stores (Use of Cookies)
We only use cookie technology without your prior consent to enable the use of our website content. Cookies are text files which contain information that is used, among other things, to identify repeat visitors to our website. They are stored on your terminal from where they are retrieved by us. During this process, we do not collect and store any personal information without your specific prior consent, in particular we abbreviate your IP address so that no link to your person can be established. Furthermore, we only collect and store information about the options you have selected (e.g. language, country pages, B2B or B2C offers), product IDs from your notepad or the download centre, frequency and length of visits to the site etc. If you do not wish to receive cookies or wish to delete the information stored on your terminal, you can adjust your browser settings at any time. If we wish to use cookies to optimise our contents and advertising in line with your requirements, we will obtain your prior consent.

External Service Providers
When we collect and use personal information we are partly supported by selected service providers who, under the terms of their contract with us, act subject to strict instructions. We check all such service providers before using their services for the first time and on a regular basis thereafter.

Deletion of Data
Unless otherwise specified in this data protection information, we will delete your personal information by no later than three months after the purpose of its storage has lapsed unless we have a legal obligation to store it for longer.

Use-based Advertising

By Use-based online advertising (so-called remarketing/targeting) we are able to identify you anonymously and assign you to a target group in order to provide you with advertising related to your interests. Visiting our website a cookie will be stored on your computer. It will collect information about your activities on the websites you visit (e.g. clicks on ad banners, sub-pages, surfing habits etc.). On the basis of this data a user profile will be created under a pseudonym that does not allow any conclusions about your person and identity.

Depending on your interests, your visits to websites will enable other advertisers to target the placement of ads relevant to you. You can of course withdraw your consent at any time by deactivating cookies in your browser settings with future effect.

Your Rights and Contact Persons
Further to the aforementioned rights, you can also request details of the information held about you as well as the correction or deletion of incorrect information at any time. Please address your objections, questions, requests for information or deletion, complaints and so on to:

Hansgrohe UK
Unit D1 and D2
Sandown Park Trading Estate
Royal Mills
KT10 8BL


ICO Registration number: Z9191754

Data minimization

We store personal data according to the principles of data avoidance and data minimization, and only as long as it is necessary or legally prescribed (legal storage period). If the purpose of the information collected no longer applies or if the storage period expires, we block or delete the data.

Your rights to information, correction, blocking, deletion and objection

You have a right to information about your personal data stored and a right to correction, blocking or deletion of this data.
Exceptions: It concerns the prescribed data storage for business transactions or the data is subject to the legal storage obligation.

You can revoke your consent to the collection, processing and use of data at any time with effect for the future. For this purpose, please send an e-mail to

We are at your disposal for further questions regarding data protection and the processing of your personal data. You can contact us at the e-mail address or at the contact details given in the legal notice.

To be able to consider data blocking at any time, it is necessary to keep the data in a lock file for control purposes. If there is no legal archiving obligation, you can also request the deletion of the data. Otherwise we block the data if you wish.

Changes to our data protection declaration

In order to ensure that our data protection declaration always complies with current legal requirements, we reserve the right to make changes at any time. This also applies in the event that the data protection declaration has to be adapted due to new or revised services, for example new service features. The new data protection declaration will then take effect the next time you visit our website.

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