The right spare part for your hansgrohe product
hansgrohe products offer outstanding quality and durability. But if something does go wrong as the years go by, you can find the right spare parts here – original hansgrohe ones, of course. Whether for older models or the latest products, you are moments away from finding replacement parts for the shower, tap or drain via the search here. Simply enter a search term or the article number.
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How to find your spare part
Do you want to replace something on a hansgrohe product? Or maybe you’re looking for an accessory?
Here’s the fast way to find what you need:
Use the article number on the hansgrohe packaging or simply type a term in the search bar, for example “Metropol basin tap”. This will take you to the results page:
- Clicking on “Spare parts” will load the product detail page, where you can find out which products are compatible with this spare part and how you can purchase it.
- “Products” will take you to the product you are searching for. The exploded-view drawing under “Accessories and spare parts” shows all the product’s components, each with a number. Look for the number in the adjacent list to get all the required information on this spare part (article number, technical details, availability and more).
What happens if the product is no longer available?
Older products can also be found via the spare parts search. There will be a notice on the page telling you this is an older, discontinued product. But don’t panic! hansgrohe continues to supply spare parts for phased-out shower mixers, taps, overhead showers, other showers and kitchen taps for many years. Even if we no longer sell the finished product.
The article number for hansgrohe faucets, thermostats, and basic sets is laser engraved in a visible place on the product’s finish:
- Lavatory, bidet, and electronic faucets: The article number is on the handle, threaded shaft or body of the faucet.
- Concealed installation shower and bath tub faucets: The number is on the escutcheon or function block, which is installed in the wall along with the basic set.
- Exposed installation shower and bath tub faucets, thermostats: The article number is lasered onto the base set – the part of the faucet installed in front of the wall. If it's not here, it will be on the handle.
- Kitchen faucets (swivel or fixed spout, with pull-out spray, 1jet, 2jet, Eco): The number is lasered onto the handle. If the model has a pull-out spray, the article number is lasered onto the back of the faucet shaft.
- Concealed installation basic sets: The article number is on the product itself or on the iBox universal 2.
The article number is lasered in the following places on our shower products:
- Hand showers: The handle.
- Overhead showers: On the upper side of the overhead shower.
- Body sprays: On the escutcheon or base set installed in the wall.
- Shower systems: Either on the base set (the faucet part on the wall connections) or on the handle (overhead shower, hand shower).
- Shower sets with a shower bar: On the slider, which is used as a hand shower holder.
- Shower hose: On the hose nut that connects the shower hose to the water supply.
- Exposed installation FixFit shower support: On the escutcheon (wall connection) or the holder for the hand shower.
If you are looking for the article number of a hansgrohe sink on the product itself, you usually have to look in the cabinet under the sink. The number will be on the underside of built-in and under-mount sinks.
The article numbers for hansgrohe wash basins, toilets, and urinals can be found on the back or underside of the ceramics.
You will find the article number for our bath tubs on the underside of the tub or in the installation manual.
The article numbers for our bathroom furniture can be found on the right or left panel inside the cabinet body.
The article number is on the back of the product.
The article number is on the back of the escutcheon/wall mounting on towel racks, toothbrush cup holders, soap dishes, toilet sets, and wall-mounted accessories such as WallStoris.
The article number for shower drains and shower drain channels can be found on the frame or cover. If it’s not here, check the upper and underside of the base set integrated into the shower floor.
